Terms of Service

These Terms of Service govern your access to and use of the SkyLog website, mobile applications, booking experiences, account features, travel tools, and related services (together, the “Services”). By accessing or using the Services, you agree to these Terms and our Privacy Policy.

If you do not agree, do not use the Services. If you use SkyLog for an organization, you confirm that you have authority to bind that organization to these Terms.

You must be at least 13 years old, or the minimum digital-consent age in your country, to hold a SkyLog account. To make a travel booking, you must also be old enough and legally capable of entering the relevant booking contract.

A parent or guardian must supervise use by anyone below the age of majority where required. Suppliers may apply higher minimum ages for flights, accommodation, car rentals, or other products.

You agree to provide accurate information, keep it current, protect your credentials, and accept responsibility for activity under your account. Contact us promptly if you suspect unauthorized access.

• Do not share passwords, verification codes, or payment credentials.
• Traveler names and details must match the identification used for travel.
• Guest or device-only information may be lost if the app or local data is removed.
• We may restrict accounts connected to fraud, abuse, security risks, or violations of these Terms.

SkyLog is a travel platform and personal travel companion. The Services may include searching and booking flights, stays, car rentals, and flight extras; managing trips; storing travel records; logging flights; boarding-pass tools; destination discovery; expenses; insights; and SkyLog Pro.

Features may differ by website, mobile platform, country, device, supplier, or membership. We may improve, change, suspend, or discontinue features where reasonably necessary.

Travel inventory and supported booking actions are supplied through third parties. SkyLog uses the Duffel API for supported flight, stay, car-rental, and flight-extra experiences. SkyLog is not an airline, hotel, property owner, or vehicle-rental operator.

When you confirm a booking, you also agree to the applicable airline, accommodation, rental-company, fare, and supplier terms shown during checkout. Those terms form part of your booking and may include restrictions, deadlines, age rules, baggage limits, deposit requirements, and no-refund conditions.

• Review names, dates, destinations, documents, and traveler details before paying.
• A search result is not reserved until the booking is confirmed.
• Availability and prices can change before confirmation.
• A booking is complete only when a confirmation or booking reference is issued.

The price and currency presented before confirmation are the basis of your purchase. A total may include fare or room cost, taxes, fees, selected extras, and other disclosed charges. Some suppliers may collect deposits, local taxes, resort fees, fuel charges, or other amounts separately where this is clearly stated.

You authorize the displayed payment to be processed using your selected method. Your bank or card provider may apply currency-conversion or international-transaction fees that SkyLog does not control.

Change, cancellation, credit, and refund rights depend on the product and supplier rules accepted at booking. Some bookings cannot be changed or refunded. Others may involve supplier charges, fare differences, or administration costs disclosed before an action is confirmed.

Where online management is supported, options appear in Manage trips. If an action must be completed by a supplier, SkyLog may direct you to that supplier. Refund timing depends on supplier approval, the payment method, and the financial institution.

Schedules, gates, terminals, delays, cancellations, and other operational information can change quickly. The mobile app may use the AirLabs API for supported live flight information.

SkyLog provides this information for convenience and does not guarantee that it is complete, current, or error-free. Always follow official instructions from the airline, airport, accommodation provider, rental company, government, or emergency authority.

You are responsible for checking and meeting passport, visa, transit, immigration, health, vaccination, insurance, licence, and other entry or travel requirements for every traveler and destination.

SkyLog content is general information, not legal, immigration, medical, or safety advice. Requirements can change, so verify them with official authorities before travel.

You retain ownership of flight logs, notes, photos, receipts, profile details, and other content you provide. You grant SkyLog a non-exclusive, worldwide, royalty-free licence to host, process, display, and transmit that content only as needed to operate, secure, and improve features you choose to use.

You confirm that you have the right to provide and share your content and that it does not violate law, privacy, intellectual property, or another person’s rights.

You must use SkyLog lawfully and responsibly.

• Do not commit fraud, make deceptive bookings, or impersonate another person.
• Do not access another account or restricted administrative area without permission.
• Do not upload malware, scrape the Services, overload systems, or bypass security or usage limits.
• Do not infringe intellectual property, privacy, publicity, or other legal rights.
• Do not misuse support channels, payment disputes, promotions, trials, or refunds.

SkyLog Pro may provide premium app features through a recurring subscription. Current features, price, billing period, trial terms, taxes, and renewal details are shown before purchase.

Unless stated otherwise, subscriptions renew automatically until cancelled. Cancellation normally stops the next renewal while access continues through the paid period. Purchases made through an app store or payment provider may need to be managed through that provider.

SkyLog works with travel suppliers, Duffel, AirLabs, payment providers, app stores, mapping and place providers, identity services, and other partners. Their services, content, and booking fulfilment may be governed by separate terms and privacy policies.

We are not responsible for a third party’s independent acts, omissions, outages, content, or changes, except where applicable law requires otherwise.

The Services, including SkyLog software, design, brand, logo, text, illustrations, and original content, are owned by SkyLog or its licensors and protected by intellectual-property laws.

We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Services for their intended purpose. You may not copy, sell, modify, reverse engineer, or commercially exploit them except where law expressly permits.

The Services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim implied warranties including merchantability, fitness for a particular purpose, title, and non-infringement.

We do not promise uninterrupted availability or that every price, route, map, statistic, status, suggestion, or supplier detail will always be complete or error-free. Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

To the fullest extent permitted by law, SkyLog and its affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive loss, or loss of profits, data, goodwill, or opportunity arising from the Services.

Where liability may legally be limited, SkyLog’s total liability relating to the Services or these Terms will not exceed the greater of the amount you paid directly to SkyLog in the preceding 12 months or US $50. This limitation does not apply where prohibited by law.

You may stop using SkyLog at any time and may request account deletion through available account tools. We may restrict or terminate access where you materially breach these Terms, create a security or fraud risk, fail to pay amounts due, or where required by law.

Termination does not cancel supplier obligations, payment duties, confirmed bookings, or provisions that by their nature should continue.

We may update these Terms as SkyLog, partner services, or legal requirements change. We will update the date above and provide additional notice where appropriate or legally required.

Continuing to use the Services after revised Terms take effect means you accept them. If you do not agree, stop using the Services and cancel applicable subscriptions.

These Terms are governed by the laws of the jurisdiction in which SkyLog primarily operates, without regard to conflict-of-law principles. Mandatory consumer protections in your country of residence continue to apply where they cannot be waived.

Courts in that jurisdiction will have authority over disputes, except where applicable consumer law gives you the right to bring a claim elsewhere.

Questions about these Terms can be sent to hello@myskylog.com. Please include enough information for us to understand your request, but never send passwords or full payment-card details.